Service Experience

Position: Service Experience

Working area: Customer Experience

Workplace: Cadoneghe, PD

Education:

• Not required.

Skills:

• Excellent knowledge of english and a second language (french, german or portoguese);

• Propensity for technical problem solving.

Work experiences:



• Not required.

• Providing technical assistance telephone service to customers who contact the company for clarification on how to operate and use company product;

• Supporting customers regarding the operation and use of the company's products or services, identifying solutions and providing assistance to eliminate the causes of a failure or malfunction and to ensure correct operation;

• Manage return activities;

• Transfer the problems encountered to the company;

• Ensure the preparation of reports with the most frequent causes of a failure or malfunctioning;

• Prepare training on product use and service delivery;

• Prepare training material for product technical support courses;

• Instruct and update customers and the technical support team on the technical features and procedures for installing and repairing products.

• A training programme dedicated to the acquisition of skills and competences;

• The opportunity to be part of a fast-growing, multinational company;

• The chance to build a brilliant career in Italy or abroad;

• We are a Great Place to Work^® and EQUAL-SALARY certified company, an inclusive environment where talent and results are rewarded first and foremost.