Back Office - German Speaking

Position: Back Office - German Speaking

Working area: Customer Experience

Workplace: UNOX HQ, Cadoneghe (PD)

Education:

• High school Diploma or graduate degree in Administration/Economics/Languages.

Skills:

• Excellent knowledge of English and German Language;

• Customer service orientation;

• Proven problem-solving, analytical and decision-making skills.

Work experiences:



• Not required.

• Ensure accurate and timely issuing of the various documents related to the Back Office process;

• Develop and update the working procedures and guidelines related to the Back Office process;

• Schedule tasks and activities to meet Customer Service KPI’s;

• Manage calls entering the system;

• Handle customer inquiries via Phone, Email and Fax;

• Cooperate with the Finance department to resolve invoice and payment issues;

• Work closely with the Shipping department to ensure that every order is delivered on time (prepare loading plans and shipping documents);

• Accurately maintain customer data base, main registries and archives of sales contracts;

• Handle customer complaints and issue tickets related to goods returns (RMA);

• Provide customer with inventory availability.

• A training programme dedicated to the acquisition of skills and competences;

• The opportunity to be part of a fast-growing, multinational company;

• The chance to build a brilliant career in Italy or abroad;

• We are a Great Place to Work^® and EQUAL-SALARY certified company, an inclusive environment where talent and results are rewarded first and foremost.